Complaints Policy

Sometimes we don’t always get it right…

Effective Date:

Soul and Sound CIC is committed to providing a high standard of service to all. If you are dissatisfied with any aspect of our work, we encourage you to let us know so we can resolve the issue promptly.

How to Make a Complaint:

  1. Contact Us: Email us at complaints@soulandsound.com.

  2. Details to Include:

    • Your name and contact information.

    • A clear description of your complaint.

    • Relevant supporting documents (if any).

What Happens Next:

  1. We will acknowledge your complaint within 5 working days.

  2. We will investigate and aim to provide a full response within 15 working days. If additional time is needed, we will inform you.

Escalation:

If you are not satisfied with our response, you may escalate the matter to:

  • The Office of the Regulator of Community Interest Companies (CIC Regulator): Website: www.gov.uk/government/organisations/office-of-the-regulator-of-community-interest-companies